We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. We would hope that most problems can be sorted easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally, within a matter of days or at most a few weeks - because this will enable us to establish what happened more easily.
Download a copy of our 'Complaints, compliments & comments leaflet'
Paper copies are available from our Reception.
You can also fill out an online form via our contact us page.
HealthWatch Somerset - Health Complaints Advocacy Service
We hope that we will be able to deal with your complaint to everyone’s satisfaction but you have the right to approach HealthWatch - Somerset Independent Health Complaints Advocacy Service (IHCAS) if you are unhappy with our explanation.
Contact HealthWatch Somerset:
- Telephone 0300 012 0122
- Email: helpdesk@healthwatchwestsussex.co.uk
- Website: www.healthwatchwestsussex.co.uk
- Address: Health Watch Somerset, PO Box 1360, Crawley, RH10 0QS
